Returns, refunds & damaged parcels

Ask for the applicable terms before purchase

Before agreeing an order, ask HAMALIZ® to confirm whether returns or exchanges are accepted for that product, any reporting deadline, who arranges return delivery, and how an agreed refund would be handled. No general return window or refund promise is published on this page.

A damaged parcel or an order query

Contact HAMALIZ® privately with the product name and a description of the issue. Include photographs of the pack and parcel where useful. Ask what information is needed to review the query and what the next step will be.

Contacting HAMALIZ® does not by itself establish that a refund, replacement or return has been approved.